Privacy & Cookies Policy

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at our site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. References to "our", "us" or "we" within this policy are to our hotel and our affiliated businesses and partners. We take your privacy very seriously and we undertake to follow best practices guidelines in protecting your personal data.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, date of birth, nationality and any other information that may appear in your passport or identification documents. Information that you supply by completing forms, (both on and offline) The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. In the majority of instances, the specific request is the reservation of hotel accommodation at one of our partner hotels, (including the disclosure of your credit or debit card details to us, be it either online and offline)

Cookie/Tracking Technology

This Site and our partner’s sites(our websites) may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our Sites, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

If you don't like cookies, your web browser includes an option that allows you not to accept them. Rejecting cookies will however make browsing our websites a less enjoyable experience because the websites are not able to recognise you and your preferences for information. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. The cookie file cannot retrieve information from other cookie files, nor any other information from your computer or personal device.

Once you have visited our websites and accepted our cookies, your ID number is automatically assigned to your computer whenever you surf our websites. Despite the fact that you remain anonymous until you enter personal information in the site, the ID number allows us to log your session, enabling us to better assist you should you need some individualised service or support. Once you enter personal information on a site, we associate your ID number with your contact information so we can recognise you on a future visit. We also use it to keep track of your "hot buttons" (information that appears to be of personal interest to you).

We may collect and report to third parties (such as advertisers and our creative agencies) aggregate depersonalised or anonymised statistics about our users in terms of numbers, traffic patterns and related site information.

How we store and use your personal data

You should note that your data may be transferred to and stored in the jurisdictional limits of the European Union ("the EU"), or our partner locations in the UAE, including at the location of the relevant partner hotel. Your data will be processed by us or our partners in the EU or UAE. This is for the purpose of processing of your reservation and payment details and the provision of other support services. In submitting your data and using our facilities and services, you are consenting to your data being used in the manner set out herein in countries which may not have data protection laws.

If you submit your resume through our website, we use your personal data only in considering your application for employment. The information you provide will not be given to any third parties. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Socket Layer technology.

Our hotel and its partners have taken several steps to safeguard the integrity of its communications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation, and day-to-day operations of our Site as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your data will be stored in a form that allows your identification for a period no longer than is necessary for the purposes for which they have been obtained and processed.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Transactional Purposes

We may use your data in order to respond to your queries and requests and to provide services and to manage transactions such as credit card payments for our goods and services or for the fulfilment of such transactions. We will need to use your data in order to carry out our obligations arising from any contracts entered into between you and us. We may also use your data in order to improve (or seek to improve) the services we provide to you and to enable us to provide you with a more personalised experience.

Disclosure of your data

Affiliated /partner businesses

We may share information amongst our partner businesses, as described above. Such affiliated businesses (including the owner of the relevant facility or service, as described above) may use and disclose your information for the same purposes and in the same manner in which our hotel may use and disclose your information, as described in this policy.

Legal Purposes

We may collect, use or disclose your data (including CCTV footage) if permitted by law or required to do so by law or where we believe such action is necessary in order to protect or defend us or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity and to comply with our audit and security requirements (which may include the completion of incident reports containing your data). We may exchange information with other companies and organisations, including other hotels, for the purposes of fraud protection and credit risk reduction. If legally requested by the relevant authority, we may also disclose your data to the local police, CID and immigration authorities.

Personal data relating to third parties

Please ensure that any data you supply to us which relates to third parties is provided to us with their consent and knowledge of our proposed uses of their data.

If you send e-postcards using the website you should note that the message you send is not encrypted with SSL technology therefore you should exercise good judgment about the nature of the information you include. The message you send will contain a unique URL and the database that stores information about your e-postcard will be deleted after 7 days once the recipient has viewed it, or after 30 days if it has not been viewed by the recipient by then.

Your rights

You may exercise your right of access, rectification and removal of your personal data by contacting us at our email and our legal team will contact you. We reserve the right to make changes to this policy. Any changes to this policy will be posted. This privacy policy was last updated on 13 March 2013.

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